Zobrazení zdroje stránky Troubleshooting/en

<languages/>
Do you have any problems accessing electronic information resources? <br>
The following page should help you. It will give you some options on what to do before contacting support. 

__TOC__

==Turning the browser off and on==
The first thing you can try is to turn your web browser off and on. Sometimes, this can help. 

==Anonymous window==
You can also try opening a link to the database or link you are looking for in an anonymous window. If this works, it will probably help if you delete the cookies in your browser (see below). And then it will work for you there too. 

==Deleting Cookies and Cache==

===Google Chrome===
# Click on the three dots in the top right corner.
# From the menu, you need to select the option Delete browsing data... (or press the keyboard shortcut Ctrl + Shift + Delete)
[[Soubor:Mazání cookies 1 eng.png| 300px]] <br><br>
3. In the table that appears, select the Time range and choose the following options: Browsing history, Cookies and other site data, and Cached images and files. Then click the Clear data button. <br>
[[Soubor:Mazání cookies 2 eng.PNG| 400px]]

===Firefox===
# Click on the three commas in the top right corner.
# From the menu you need to select the option History.
[[Soubor:Mazání cookies - Firefox 1 eng.png| 200px]] <br>
3. Then you need to select Clear recent history. <br>
[[Soubor:Mazání cookies - Firefox 2 eng.png| 200px]] <br>
4. In the table that appears, select the Time range to clear and choose the following options: Browsing & download history, Active Logins, Form & search history, Cookies, and Cache. Then click on the Clear Now button. <br>
[[Soubor:Mazání cookies - Firefox 3 eng.PNG| 300px]]