Troubleshooting/en

Do you have any problems accessing electronic information resources?
The following page should help you. It will give you some options on what to do before contacting support. If one of the options does not help, try the next one.

Turning the browser off and on

The first thing you can try is to turn your web browser off and on. Sometimes, this can help.

Anonymous window

You can also try opening a link to the database or link you are looking for in an anonymous window. If this works, it will probably help if you delete the cookies in your browser (see below). And then it will work for you there too.

Update internet browser and Acrobat Reader

In case of incorrect content loading or PDF display, the problem may be in an outdated version of the browser or Acrobat Reader. We recommend updating to the latest version.

Deleting Cookies and Cache

Google Chrome

1. Click on the three dots in the top right corner.
2. From the menu, you need to select the option Delete browsing data... (or press the keyboard shortcut Ctrl + Shift + Delete)

3. In the table that appears, select the Time range and choose the following options: Browsing history, Cookies and other site data, and Cached images and files. Then click the Clear data button.

Firefox

1. Click on the three commas in the top right corner.
2. From the menu you need to select the option History.

3. Then you need to select Clear recent history.

4. In the table that appears, select the Time range to clear and choose the following options: Browsing & download history, Active Logins, Form & search history, Cookies, and Cache. Then click on the Clear Now button.

Safari

1. In the top menu, click "Safari" and "Settings..."

2. In the "Privacy" panel, select "Manage Website Data..."

3. Click the "Remove All" button